Abstract
Telecentres are considered to be an important means for providing disadvantaged communities with access to Information and Communication Technology (ICT) enabled services. However, there is a limited understanding of how targeted beneficiaries perceive the roles of these telecentres. Using an ethnographic approach, this paper examines the services offered by two telecentres in Bangladesh. An intervention was initiated that enabled groups of farmers to use mobile phones to access services. Based on farmers’ experiences and opinions the authors develop a framework which explicates the dynamic nature of use and appropriation of ICT services.
Disciplines
Business | Computer Engineering | Entrepreneurial and Small Business Operations | Signal Processing | Technology and Innovation
Recommended Citation
Dey, B. L. and Newman, D.R. (2010) ‘Ethnographic Approach to User-Centred Evaluation of Telecentres ’. International Journal of Innovation in the Digital Economy (IJIDE), 1(3), 22-39
Digital Commons Citation
Dey, B. L. and Newman, D.R. (2010) ‘Ethnographic Approach to User-Centred Evaluation of Telecentres ’. International Journal of Innovation in the Digital Economy (IJIDE), 1(3), 22-39
Included in
Computer Engineering Commons, Entrepreneurial and Small Business Operations Commons, Signal Processing Commons, Technology and Innovation Commons
Comments
This paper appears in the International Journal of Innovation in the Digital Economy (IJIDE) authored by Dey, B. L. and Newman, D.R. Copyright 2010, IGI Global, www.igi-global.com. Posted by permission of the publisher. The published article is also available at 10.4018/jide.2010070102">http://www.igi-global.com>